The Risk Management Quarterly, the peer-reviewed journal for The Association for Healthcare Risk Management recently published in its Risk Management Quarterly Journal-Volume I 2015 Edition the article by Scott Buchholz, Esq. (Dummit, Buchholz & Trapp) and Michael Wong, JD, (executive director, Physician-Patient Alliance for Health & Safety) three practical tips for healthcare facilities to improve patient safety (i.e. follow protocols) and increase patient satisfaction (i.e. communicate effectively with patients).
To read the article in its entirety, please RMQ Article-Buchholz & Wong.